Terms of Service

1. Provider and scope

TrustScope is provided by Edem Devlet, Leopoldstraße 35, 10317 Berlin, Germany, telephone +49 1525 5872322, email support@trustscope.app ("we", "us"). These terms apply to the use of the website trustscope.app, the TrustScope browser extension and the TrustScope account with its free and paid plans (together the "Service"), including the purchase of a paid plan. Terms of your own that differ from these do not apply.

2. What the Service does

• →TrustScope analyses the publicly available Google Maps reviews of a venue and shows a trust score, review-quality signals and how the reviews are spread over time. This standard analysis is free and needs no account.
• →For signed-in users, the AI summary tells in a few lines what a venue’s reviews say: a short written summary of what reviewers praise and criticise, and up to three practical tips for a visit, both generated by an AI in English and in German. They are written from up to 50 reviews: the most credible, by the signals the trust score is built from, of up to 500 of the venue’s latest reviews that contain text. AI summaries are free of charge; they need an account (section 3), and section 4 sets out when one is written and for how long it is shown.
• →On request, a language model re-reads up to 100 of a venue’s reviews, files what each of them says under the venue’s aspects, positive or negative, and scores each aspect from that (the AI aspect radar). They are the most credible, by the signals the trust score is built from, of up to 500 of the venue’s latest reviews that contain text, up to 50 from each of the two periods the trends of the aspects compare (as a rule the last 90 days and the months before them, up to a year back) and, where these hold fewer, the most credible of the rest.
• →With a Pro or Max plan, the page of every analysed venue and its analysis in the browser extension also show Insights: a comparison with analysed venues nearby or with analysed venues you choose yourself, what reviewers praise and criticise about each of the venue’s aspects, trends in the rating and in each aspect, how often the owner replies to reviews, the details reviewers give about their visit, and the languages the reviews are written in; and the venue’s AI aspect radar while it has a current one. The praise and criticism per aspect and the trends of the aspects require a current AI aspect radar of the venue; a new one can be requested as set out in section 4. On the free plan, the AI aspect radar and Insights are shown for the venues you reveal. Both are shown only to signed-in users (section 4).
• →Every result is an automated, statistical assessment of public reviews. It describes how the reviews look; it is not a statement of fact about the venue, and it can be incomplete or wrong. We do not promise any particular result. Please do not base important decisions on a score alone.
• →The standard analysis is public: it is stored for the venue and shown to every visitor. AI summaries and AI aspect radars are stored for the venue as well; an AI summary is shown to every signed-in user, an AI aspect radar only to signed-in users who may see it under section 4. None of them shows who requested it.
• →The website works in current versions of common browsers; the extension is available for Chrome and Firefox. We do not promise that the Service works with other or outdated browsers.
• →TrustScope is not affiliated with, endorsed or sponsored by Google.

3. Your account

• →You only need an account for AI summaries, the AI aspect radar and Insights. You create it by ticking the “I accept the Terms of Service” box and signing in with Google; that is how you agree to these terms. We store which version of these terms you agreed to, and when.
• →You must be at least 16 years old to open an account. To buy a paid plan you must be at least 18 years old.
• →One account per person. Keep your Google account secure: what happens under your account is your responsibility.
• →We send notices about your account and this contract, such as changes to these terms or to prices, to your Google account’s email address. You receive advertising by email, such as TrustScope news, only if you have separately consented to it; that consent is not a condition for the account, and you can withdraw it at any time.
• →You can have your account deleted at any time by email to support@trustscope.app. Please cancel a paid plan first (section 6); if it is still running, we cancel it when we delete the account, and the rest of the period already paid for is lost unless section 6, 7 or 9 gives you a refund.

4. AI summary, AI aspect radar and allowances

• →AI summaries are free of charge on every plan and count towards no allowance. Every signed-in user sees a venue’s current AI summary; if a venue has none, you can request one. If a summary of the venue that someone else requested is already being written, you get that one. To protect the Service, the number of AI summaries a single account can request within a given time – including those requested with an AI aspect radar (next paragraph) – is technically limited; once you reach the limit, you can request more later. Reading a summary, or following one that someone else requested, never counts towards it.
• →An AI summary is current for 21 days. After that it stays current, and is still shown, until the number of the venue’s Google reviews has grown by 50 or more since it was written, or until a new one replaces it; once the reviews have grown so, it is no longer shown, and a new one can be requested, free of charge as well. If you request an AI aspect radar for a venue that has no current one – a new one, or one already being prepared – and the venue’s AI summary is missing or more than 21 days old, a new AI summary is requested with it, free of charge; once written, it replaces the old one. If you have reached the limit above, or no summary of the venue can be requested just then, the AI aspect radar is prepared without it.
• →On the Pro and Max plans, Insights are shown for every analysed venue, and every AI aspect radar that already exists for a venue and is current opens free of charge. A new AI aspect radar – for a venue without a current one – uses one of the plan’s allowance once it is ready, and holds one while it is being prepared. If it ends without a radar (for example because the AI provider is unavailable), cannot be started, or turns out to be impossible because the venue has fewer than 50 reviews, nothing is used and you can request it again. If someone else’s AI aspect radar of the venue is already being prepared when you request one, you get its result free of charge.
• →On the free plan, each reveal of its daily allowance opens the AI aspect radar and the Insights of one venue of your choice. If the venue has a current AI aspect radar, the reveal opens it at once. If it has none, the reveal starts a new one: while it is being prepared, it holds the reveal, which is used once the radar is ready; if it ends without a radar, cannot be started, or turns out to be impossible because the venue has fewer than 50 reviews, nothing is used. After a reveal you can open the venue’s AI aspect radar and Insights again at no further cost for as long as that AI aspect radar is current. If someone else’s AI aspect radar of the venue is already being prepared when you request one, you get its result in the same way: opening it uses a reveal once it is ready.
• →The free plan’s daily allowance and the paid plans’ daily maximum renew at 00:00 UTC. A paid plan’s monthly allowance renews on the first day of every calendar month at 00:00 UTC, whether the plan is billed monthly or yearly; on a paid plan you can start new AI aspect radars as long as both the monthly allowance and the daily maximum have some left. Anything unused expires and does not carry over. What you have already revealed, or started as new AI aspect radars, in the current calendar month or on the current day, including on the free plan, counts towards a paid plan’s monthly allowance and daily maximum. Likewise, what you have revealed or started on the current day, including on a paid plan, counts towards the free plan’s daily allowance.
• →An AI aspect radar is current for 21 days. After that it is no longer shown, and a new one can be requested; it counts as a new AI aspect radar.
• →AI summaries and AI aspect radars are not available for venues with fewer than 50 reviews on Google, nor for venues whose analysis has been withdrawn at the owner’s request.
• →An AI summary or an AI aspect radar usually takes a few minutes; we do not guarantee a time. If an AI aspect radar is not completed because of a fault on our side, write to support@trustscope.app and we will credit it.
• →The written summary and the tips are generated by AI in English and in German; the German version of each is a translation of the English one, generated with it. Where no German version is available, the English one is shown. Like every result, the summary, the tips and the AI aspect radar can contain mistakes.
• →Insights (section 2) are included in the Pro and Max plans and come with a reveal on the free plan; beyond that, they use none of your allowance – nor do the AI aspect radars prepared for the venues nearby that Insights compare a venue with. The one exception is a new AI aspect radar you request from Insights for a venue you picked to compare with: it counts as set out above, as it would on that venue’s own page. Insights are generated automatically from the venue’s reviews and analysis; the short texts on the aspects are written by AI. Like every result, they can be incomplete or contain mistakes.

5. Paid plans: ordering, prices and payment

You buy paid plans from us; we are your contracting party. Payment is handled by Link, a service of Stripe: Sold through Link, LLC ("Link") acts for us as merchant of record. Link takes your payment, sends you receipts and invoices in its own name, remits the VAT and handles refunds. Your payment to Link settles what you owe us. For your Link account and Link's other services, Link's terms also apply.

How an order works:

• →You choose a plan and a billing interval in the plans dialog on the website or in the extension; it shows the price and the billing period. The payment page, the next step, shows the payment methods and that the plan renews automatically before you order.
• →You are taken to Link’s payment page (Stripe Checkout), where you enter your payment details; until you pay, you can correct every entry or cancel by leaving the page.
• →By clicking the order button on the payment page you place a binding order for the plan. Once the payment succeeds, the contract with us for the plan you chose is concluded; these terms are part of it.
• →Link emails you a receipt, and we email you a contract confirmation with these terms and the withdrawal notice. The plan is active in your account within moments.

• →All prices are final prices in US dollars, including VAT. If you pay in US dollars, that is the amount Link charges you.
• →On the payment page, Link may offer you payment in your local currency. If you choose it, the converted amount shown there before you pay applies. It includes a conversion fee charged by Stripe (currently 2 to 4%) and is converted again at every renewal; paying in US dollars remains possible.
• →Payment methods are credit and debit card, Apple Pay, Google Pay and Link; in some countries the payment page offers others, such as Cash App Pay in the USA. Which of them you are offered also depends on your device and your browser.
• →A plan renews automatically and is charged at the plan’s price at the start of each billing period until you cancel it (section 6).
• →If a payment fails, Link retries it for a while and your plan stays active meanwhile. If the payment finally fails, the plan ends and your account returns to the free plan.
• →You can switch between Pro and Max or change the billing interval under “Manage subscription” in the account menu. Any difference in price is settled as shown before you confirm.
• →A new price applies to your plan only with your consent. We will ask for it by email at least 30 days in advance. If you do not consent, we may end your plan at the end of a billing period, with at least 30 days’ notice. If only the converted amount changes when you pay in your local currency, that is not a price change.

6. Term and cancellation

• →A monthly plan runs from one billing month to the next. You can cancel it at any time, effective at the end of the current billing month.
• →A yearly plan runs for one year and then renews automatically. You can cancel it effective at the end of the first year. If you are a consumer, you can end a renewed yearly plan at any time with one month’s notice, and we refund the unused, prepaid part of the year in proportion. If you are not a consumer, it renews by one year each time and can be cancelled effective at the end of the current year.
• →To cancel, use “Cancel contracts here” at the foot of every page of trustscope.app, without signing in, or “Manage subscription” in the account menu, your Link account at link.com, or an email to support@trustscope.app. We confirm the receipt of a cancellation made through “Cancel contracts here” by email at once. The plan stays active until the cancellation takes effect; afterwards your account returns to the free plan.
• →A paid plan also ends at once if a payment for it is refunded in full or reversed through your bank or card issuer (a chargeback). Your account then returns to the free plan, and the AI aspect radars you started during the period that payment covered are no longer shown to you, nor are those venues’ Insights. They still count towards the allowance of the day and the month in which you used them. AI summaries are not affected.
• →If a payment for your account was refunded or charged back without a legal ground, we may decide, after reviewing it personally, not to sell your account a new paid plan for up to 12 months. A refund or chargeback to which there was a legal right – for example after a withdrawal (section 7), because of a defect or because the payment was not authorised – never leads to this. We tell you about such a decision by email, with our reasons; if you think it is wrong, write to support@trustscope.app.
• →We may end a free account with two weeks’ notice, and a paid plan at the end of a billing period with at least 30 days’ notice. The right of either side to terminate for good cause without notice remains unaffected, for example after a serious breach of section 8.

8. Acceptable use

• →Use the Service only through the interfaces we provide and only as intended. Not allowed: automated access (bots, scrapers, scripts), getting around your allowance or the technical limits on AI summaries (for example with several accounts), getting around security measures, overloading or disrupting the Service, and any unlawful use, including using results to defame venues or reviewers.
• →You may use results for personal and internal business purposes and quote individual results naming TrustScope as the source. Systematically copying or republishing results needs our written consent, except for data we publish under an open licence (such as the data on our map and city pages, under CC BY 4.0).
• →If you break these rules, we may block AI summaries and AI aspect radars for your account or suspend your account, after a warning unless the breach is serious.

9. Availability and changes to the Service

• →We work for high availability but cannot guarantee uninterrupted operation; maintenance and outages of services we depend on (for example Google, Stripe or our AI provider) can interrupt the Service.
• →We may develop the Service further. During a paid plan we change it only for a valid reason (such as technical progress, new legal requirements, security, or changes by a provider we depend on), at no extra cost to you, and we tell you clearly about the change. A plan’s allowance is never reduced during a billing period already paid for.
• →If a change impairs your access to or use of a paid plan more than slightly, we inform you by email in advance of the characteristics and the time of the change and of your right to end the plan. You can then end the plan free of charge and without notice within 30 days of receiving that information or, if the change takes effect later, within 30 days of the change; we refund the unused part of the period paid for. This does not apply if you can keep using the plan unchanged at no extra cost.

10. Liability

• →We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and under any guarantee we have given.
• →For slight negligence we are liable only for breaches of essential contractual obligations, meaning obligations whose fulfilment makes proper performance of the contract possible in the first place and on which you may regularly rely, and limited to the damage typical and foreseeable for the contract.
• →Beyond this our liability for damages is excluded. These limits also protect our legal representatives and vicarious agents.
• →Your statutory rights in the event of defects, in particular for digital products (§§ 327 ff. BGB), remain unaffected.

11. Data protection

How we process personal data, including for sign-in and paid plans, is explained in our Privacy Policy.

12. Changes to these terms

• →We may change these terms for a valid reason, for example new features, changes in the law or in case law.
• →A new version applies to an existing account only if you agree to it. We ask you to, at least 30 days before it is to apply to your account, by email to your account’s address and, when you are signed in, on the website as well. The email says what changes and from when the new version is to apply; you can read the new version on this page beforehand.
• →You agree on the website, signed in with your account; the email takes you there. We store when you agreed. Silence does not count as agreement.
• →If you do not agree, the previous terms continue to apply to you. We may then end your account or your plan as described in section 6.
• →If you create an account after we have published a new version, you agree to that version, and it applies to you from when the account is created.

13. Final provisions

• →German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not take away the protection of the mandatory rules of the country where you habitually reside.
• →If you are a merchant, a legal entity under public law or a special fund under public law, or have no general place of jurisdiction in Germany, the place of jurisdiction is Berlin.
• →We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).
• →If a provision of these terms is invalid, the rest of the terms remain valid.
• →The contract languages are German and English. These terms are always available on this page, where you can save or print them. We keep every version of these terms and store which version you agreed to, and when; on request to support@trustscope.app we send you the version that applies to you. After you buy a plan, we email you a contract confirmation with these terms as a PDF; Link sends you the receipt.