TrustScope Mission
TrustScope helps you see what’s really behind a Google rating. We analyse public reviews, so you can see the result before deciding where to eat, stay or shop.
June 2026
Launched
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Places analysed
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Reviews analysed
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Suspicious reviews detected
Two 5 venues. Two completely different stories.
An average star rating tells you very little. It doesn’t show what people actually loved or hated, how their experiences differ, or whether the reviews are genuine. Google treats the two places below the same.
TrustScope goes beyond the rating, so you can see what a place is really like - without digging through dozens of reviews.
Trust score78 / 100Nine years of reviews, most of them detailed, most from accounts with a long reviewing history. The complaints that exist are scattered, not repeated.
Trust score46 / 100More than sixty five-star reviews in one week, most of them a word or two long, from accounts with almost no history - next to a steady line of complaints about the same thing.
A colour behind every rating
TrustScope adds a small coloured star beneath the Google rating. It is not another score - it is a quick read on how well the reviews behind that score hold up.
Green
The reviews look authentic and consistent. The rating is a reasonably reliable reflection of the place.
Light green
The reviews are mostly credible, with some inconsistencies.
Orange
Weaker signals - inconsistent feedback, thin content, or unusual timing. The rating may not tell the whole story.
Red
Something looks off. A high share of reviews show unusual patterns, or the rating is not clearly supported by the underlying feedback.
Grey
Not analysed yet. Click the TrustScope button under the rating to start the analysis.
Every number has evidence
Very good filter coffee, but the service was extremely slow - twenty minutes for two flat whites and nobody checked on us once.
Pleasant room, excellent espresso. The staff were not especially friendly, which is the only thing keeping this from perfect.
The food was okay, but no more than that. Someone should take another look at what they are charging for it.
Nice space, but the flat white arrived lukewarm twice and the second one was never replaced. Nobody cleared the tables the whole time we sat there.
Queued fifteen minutes at ten in the morning with two people behind the counter, and the pastry was stale when it arrived.
The coffee was badly over-roasted, which for a place calling itself a roastery surprised me. The staff were friendly about replacing it, but the second cup was worse than the first.
Check any insight
Every figure on the panel is a door. If service is scored low, read the reviews that scored it low.
No black box
Every conclusion traces back to real customer reviews you can open and read in full.
The original, not a summary
You read what people actually wrote, with their photos and their star ratings, not a paraphrase of it.
You decide what matters
A flagged issue that is a dealbreaker for one person is irrelevant to another. TrustScope does not make that call for you.
Five ways to look beyond one rating
Trust score
A 0–100 read on how credible and consistent the reviews look, with anything unusual flagged separately rather than folded into the number.
What people talk about
A score per aspect that matters for that kind of venue - service, food, cleanliness, value, waiting time, staff - so you see where a place is strong and where it keeps falling short.
Review quality signals
Whether reviews look like they came from real visitors: photos attached, real profile pictures, detailed text, and accounts with a history of reviewing rather than one made to leave a single review.
Rating distribution
How the individual star ratings actually spread out - which is where a polarised venue hiding behind a smooth average gives itself away.
Reviews over time
How review volume moved month by month. A long, steady history reads very differently from a sudden spike around a promotion or a campaign.
Together these answer the question a single rating cannot: not just how good a place is, but why, how consistently, and how much of it you should believe.
How every number is calculated →Explaining the TrustScope analysis
The analysis is one published, repeatable method applied to a venue’s 500 most recent public reviews: what counts as a quality signal, how the trust score is weighted, which patterns are flagged as unusual, and where the analysis stops being reliable. Nothing hides behind a proprietary score - every threshold is written down.